5 reasons HeyTaco! won't see your tacos

If you're having problems giving tacos, here's the most common reasons why:

  • Message didn't mention the recipients display name. Here's a correct example: @Lin thanks for the help :taco:
  • Message was edited after being sent to add the :taco: or a person's @displayname. 
  • Too many tacos were included in a message with multiple people mentioned. See how to give to multiple people by clicking here
  • HeyTaco! wasn't in the channel the tacos were given in. You can check if HeyTaco! is in a channel by typing /invite @heytaco
  • Tacos were given in a file attachment, which we don't support yet unfortunately :(.
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