Possible Gift Card Issues

Note: This article is for gift cards fulfilled automatically by HeyTaco (the Gift Card reward type in the Taco Shop). If your company set up a gift card as a custom reward instead, HeyTaco doesn't fulfill or track it — contact your admin directly.

I redeemed a gift card but haven't received it

Here's what to check:

Check your spam or junk folder — gift card emails sometimes land there, since they come from no-reply or generic email addresses.
Make sure you're checking the right email address. Gift cards are sent to the email on your HeyTaco account, which may be different from your personal email, or from the email you use for the gift card provider itself. You can check which email is on your account in your HeyTaco profile settings.
If it's been more than a few minutes and it's not in spam, contact us at heytaco.com/contact and we'll resend it.

I received the wrong gift card

Reminder: custom reward gift cards

If you're waiting on a gift card that your company set up manually (as a custom reward, not HeyTaco's Gift Card type), that's fulfilled by your company's HeyTaco admin — not by HeyTaco. Reach out to your admin directly; if you're not sure who that is, check your personal profile in HeyTaco, where admins are listed.